Geico Insurance 2021 review: pros and cons

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Learn about Geico’s auto insurance options, along with consumer complaints and satisfaction ratings, in this 2021 review.


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Geico’s reviews and ratings

  • Complaints against Geico are lower than expected for a company of its size.
  • Customer satisfaction ratings are among the best.
  • The website and mobile app offer a wide range of features that savvy customers can appreciate.

Geico is the second largest auto insurance company in the country, known primarily for its low rates offered directly to consumers online and over the phone. It is available in all 50 states and the District of Columbia. If you’re looking for an affordable auto insurance policy and are comfortable managing your own accounts online when an agent isn’t nearby, Geico may be right for you.

Geico auto insurance

Geico auto insurance was awarded 4.5 stars out of 5 for its overall performance. NerdWallet ratings are determined by our editorial team. The scoring formula takes into account a number of details, including prices, discounts and ease of filing a claim. Other factors analyzed include website transparency, financial strength, and complaint data from the National Association of Insurance Commissioners.

Based on these star ratings, Geico is part of NerdWallet Best Auto Insurance Companies.

” MORE: Compare auto insurance rates

In addition to the typical auto insurance coverage choices, Geico offers:

  • Mechanical breakdown cover. This covers repairs to all mechanical parts of a new car, less than 15 months old and less than 15,000 miles, except problems caused by wear and tear. There is a $ 250 deductible. Mechanical breakdown coverage is renewable for up to seven years or 100,000 miles, whichever occurs first, and does not pay for regular maintenance such as tuneups.
  • Carpool insurance. If you’re driving for a rideshare company like Uber or Lyft, or a delivery service like Instacart or GrubHub, this option allows you to have a policy that covers both personal use and ridesharing. You can replace your existing auto policy with this hybrid carpool-only insurance. Geico carpooling insurance is available in 40 states and the District of Columbia.

Geico auto insurance discounts

Geico has a long list of auto insurance discounts, so there’s a good chance you can find a price cut that applies to you. Although details vary by state, you may qualify for discounts for:

  • Have safety equipment such as air bags, anti-lock brakes, daytime running lights or an anti-theft system.
  • Own a new vehicle three years or older.
  • Drive five years without an accident.
  • Use of seat belts.
  • Take a defensive driving course or driver training for a young driver.
  • Get good grades, if you or a member of your policy is a full-time student between the ages of 16 and 24.
  • Participate in an emergency deployment with the United States Army.
  • Be a member of active or retired military service or a member of the National Guard or Reserves.
  • Be an active or retired federal employee.
  • Insure more than one vehicle with Geico.
  • Purchase of an owner, tenant, condo or mobile home policy through Geico.
  • Be a member of organizations such as alumni associations or sports groups.

If you live in Connecticut, Illinois, Oregon, Pennsylvania, or Wisconsin, Geico can also offer you a discount for tracking your driving through your phone. The DriveEasy app measures habits such as speeding, braking hard and using your phone while driving. For the price reduction to apply, all drivers listed on your policy must participate.

” MORE: Auto insurance quotes: what you need to know

Geico complaints and customer satisfaction

Geico has received fewer complaints than expected from regulators relative to its size for auto insurance, according to three years of data from the National Association of Insurance Commissioners.

In a 2020 JD Power study on customer satisfaction with auto insurance purchases, Geico ranked as the # 1 major insurer, but scored below average for satisfaction with auto insurance claims.

Learn more about Geico

Website: You can find out more and get a quote for almost any type of insurance on the Geico website, and submit a claim or make a payment. The site also has a feature to help you find the nearest inexpensive gas station.

Mobile app: Geico’s mobile offering allows you to keep track of your policy and billing details, access your digital auto insurance ID, pay your bills and submit claims. You can also use the app to text chat with an agent, request roadside assistance, find parking, and track your car’s service history.

Voice assistance: Geico’s virtual assistant, Kate, is a feature of his existing app for iOS and Android users that can answer your insurance questions and provide specific policy information. Your Geico account is also accessible through Amazon Alexa and the Google Assistant.

Geico’s phone number is 800-207-7847.

Geico home and tenant insurance

Geico offers home insurance through partner companies. To learn more about the coverage options available, read our Geico home insurance review.

Geico also offers tenant insurance through its partners. To learn more about this program, see NerdWallet’s Geico Tenant Insurance Review.

Other insurance from Geico

  • Motorcycle insurance.
  • Insurance for all-terrain vehicles.
  • Leisure vehicle insurance.
  • Boat or watercraft insurance.
  • Collector’s insurance for classic cars.
  • Commercial auto insurance.
  • Umbrella insurance.

Automobile insurance rating methodology

NerdWallet auto insurance ratings reward businesses for their customer-centric features and practices. Ratings are based on weighted averages of scores in several categories including financial strength, consumer complaints, website transparency, and accessibility. Using our editorial discretion, we are also considering customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare multiple insurance quotes to find the best rate for you. NerdWallet does not receive any compensation for reviews. Read our editorial guidelines.

METHODOLOGY OF THE INSURER’S COMPLAINTS

NerdWallet reviewed complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers stack up against each other, the NAIC annually calculates a complaints index for each subsidiary, measuring its share of total complaints relative to its size, or the share of total premiums in the industry. To assess a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by each subsidiary’s market share, over the three-year period. The ratios are determined separately for auto, home (including renters and condominiums) and life insurance.


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Douglas Mackenzie

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